POS Management &
Support Services

Online maintenance & management of Point of Sale (POS) Terminals using web-based "Asset Management and Support Management Software"

SmartData, one of India's first transaction processing companies have pioneered in providing e-Payments services in India has put in place a superior infrastructure including a web based asset tracking portal, to provide end-to-end terminal maintenance and management services. SmartData supports over 200,000 Merchant locations in India.

With a truly pan-India reach, SmartData services are available in over 300 locations across the country.

Point of Sale Management Services
  • Site preparation, training and installation of terminal at the merchant establishment
  • Remote download of software applications on to the merchant terminals
  • Helpdesk and Call Centre services for the POS
  • Comprehensive maintenance and software up-gradation from time to time
  • MIS and Call Analysis report

Asset Handling
  • Installation request
  • Parameter change request
  • Application activation request
  • Application request
  • Asset swapping request
  • Global search
Support Management
  • Call summary
  • Call summary/ call status report
  • Docket search
  • Call search
  • New call login / complaint logging
  • Open calls / Pending calls
  • Assigned calls
  • Closed calls
  • Pending Calls
  • Stock
  • Installation
  • De-installation
  • Application installation
  • Application de-installation
  • Asset swapping
  • Asset stock transfer
  • Asset stock repairing
  • Call register
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